Customer Support
We're here to help. Most questions are answered fastest by email — we typically reply within one business day.
All systems operational
Report a bug
Found something broken? Include reproduction steps and your account email.
Report a bug →Help topics
Browse by category, or just email us — a real person reads every message.
Getting started
- Creating your first note
- Connecting your calendar
- Installing the desktop app
Notes & editor
- Formatting & blocks
- Tags & organization
- Canvas & drawing
Voice & transcription
- Recording a note
- Fixing a bad transcript
- Supported languages
AI features
- Using Ask vivi
- Summaries & flashcards
- How AI uses your data
Sync & collaboration
- Real-time collaboration
- Offline sync
- Sharing a note
Account & billing
- Changing your email
- Managing your plan
- Deleting your account
Privacy & data controls
- Exporting your notes
- Turning off AI features
- Requesting data deletion
Troubleshooting
- Note not syncing
- Login issues
- Reporting a bug
Manage your own data
Export your notes
Settings → Account → Export all data
Turn off AI features
Settings → AI → Disable AI features
Delete your account
Settings → Account → Delete account
Before you write
A quick check can resolve most issues:
- Try refreshing the page. vivlo keeps your changes synced — a reload usually picks up the latest state.
- Check whether you're signed in to the right account. Use the avatar in the top-left to confirm.
- For billing questions, the most current invoice is always under Settings → Billing.
When emailing us, please include
- Your account email (so we can find your account)
- A short description of the problem and what you expected
- Steps you took before the issue happened
- Screenshots or screen recording if relevant
We'll triage your message and reply with next steps. For account security or data deletion requests, mention that in the subject so your message routes correctly.
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